Calling about water damage involves describing a household problem and seeking a connection with a professional. Cardinal Water Damage is a phone line and local guide for homeowners around Roswell, GA. When you call, an independent local provider in our network answers and does the work. The phone connection lets you discuss your cleanup request with the professional who handles it. The information you share during that conversation is part of the call data described here.
A discussion about wet rooms may include details about the home, the water source, and how to reach the caller. Calls go through our own call-tracking platform, which logs the caller's number, the time and length of the call, and whatever the caller says. Details you give about the household problem are therefore included in the call information. Callers should keep unrelated financial, medical, and identity documents out of a cleanup conversation.
Connecting a caller means a water damage professional becomes involved in the request. We share recordings and call data only with the provider who takes the call, with the call-tracking service that runs the line, and when the law requires. The provider who answers receives the information shared in the conversation about your cleanup request. The call-tracking service runs the phone line through which that conversation takes place.
A call may be recorded. Our call-tracking platform records calls, and each recording covers the whole call. That means the recording covers the conversation, including whatever you say about the water problem and your contact details. These recordings follow the same sharing limits as the other call data.
On the website, we use Google Analytics 4 and Umami to count visits, pages and devices. Google Analytics 4 uses cookies. Umami is hosted on our own server and uses no cookies. The website has no forms, accounts, payments or ads. You do not enter a cleanup request into a website form; the service conversation takes place by phone. Some pages embed a Google map, and loading it sends your IP address and browser details to Google.
Call data, including recordings and logged call details, is kept for as long as needed. Retention is described by that need rather than a fixed number of days. The recording includes the conversation, while the logged details include the caller's number and the call's time and length. You can contact us with questions about retained call information or to request access or deletion.
Email [email protected] for privacy questions, access requests, deletion requests, or to opt out of any sale or sharing of personal information under state privacy laws. An opt-out never stops a caller from being connected to a provider. Use the same privacy email address for questions about recordings, logged call details or website analytics. The site also has a contact page; [email protected] is the contact for the privacy requests described here.